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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-15-2016 04:41 PM

HP Recommended

You should definitely try the solution in the advisory I posted; since your symptoms are the same ones that advisory addresses.

‎07-15-2016 04:41 PM

HP Recommended

Thanks.  The HP service desk tells me that R&D is now working the issue trying to find a solution.

‎10-11-2016 04:34 AM

HP Recommended

HP R&D couldn't solve this issue and they referred the problem to Intel.  Intel has identified the issue as being inherent in the chipset.  Intel did send me a fix, but it's not a real fix as all it does it reset the USB port and allow you to forgo the reboot when the file copy does hang.  This issue affects any laptop/tablet using the Thunderbolt chipset; so, Intel has really f**cked up.

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