• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-15-2016 04:41 PM

HP Recommended

You should definitely try the solution in the advisory I posted; since your symptoms are the same ones that advisory addresses.

‎07-15-2016 04:41 PM

HP Recommended

Thanks.  The HP service desk tells me that R&D is now working the issue trying to find a solution.

‎10-11-2016 04:34 AM

HP Recommended

HP R&D couldn't solve this issue and they referred the problem to Intel.  Intel has identified the issue as being inherent in the chipset.  Intel did send me a fix, but it's not a real fix as all it does it reset the USB port and allow you to forgo the reboot when the file copy does hang.  This issue affects any laptop/tablet using the Thunderbolt chipset; so, Intel has really f**cked up.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.