F6,F7, F8 buttons

[tvp89]

I have an HP Envy Ultrabook 4-1130us and the F6, F7, and F8 buttons aren't working as command controls for music anymore. All my other F1-F12 buttons work except those three. This has happened before and I thought it was due to iTunes not being updated. I updated iTunes and the buttons still aren't working. I ran a diagnostic test on my keyboard and the test says that nothing is wrong-which is partially true because every other button except F6, F7, and F8 are working. 

Any ideas of how to solve this?

[Sparkles1 · Accepted solution]

Hi @tvp89 ,

Welcome to the HP Forums!

I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand that your F6, F7 and F8 buttons are not working as command controls for your music.

Here is a link to Notebook Keyboard Troubleshooting (Windows 😎 to assist you through this difficulty.

Have you tried Using Automated Troubleshooting (Windows 😎?

Have you ran The HP Support Assistant to aid with HP updates and resolving issues.

If a bios update is required , you may wish to consider contacting HP support for assistance, as it does have the potential to cause damage.

Updating the BIOS

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region Technical Support Sitemap .

If that has not resolved the issue, there are few more things you can try.

If they were working correctly before you can do a restore back to a time when they were.  Using Microsoft System Restore (Windows 😎

You can try  install the original driver. Using Recovery Manager to Restore Software and Drivers (Windows 😎

You do a Refresh Your PC to Resolve Problems (Windows 😎

You can also do a recovery back to factory. Performing an HP System Recovery (Windows 😎

You will receive an opportunity to backup your files during the recovery process.

Restoring Files that were Backed Up Using HP Recovery Manager (Windows 😎

You can also contact HP support for assistance. They can remotely log onto your system to help locate and resolve issues.

I hope that my suggestions have helped.

[tsu2]

Did this happen just within the last couple days after an attempted HP BIOS update?

I just posted my own problem which may or may not be related to a failed BIOS update on my machine

http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/After-BIOS-update-failure-and-rollback-audi...

I have gone through all the suggested troubleshooting steps in the above post without any change or success.

Would be interesting if your situation is very similar to mine (when I press one of those keys, the vertical sound indicator displays, but doesn't move)

Also, although I doubt should be related, I may try uninstalling the Windows Security update displayed in the "Solved" but for now I believe is unrelated since that update had been on my system for 2 months now without a problem.

Tony

[tvp89]

Hi Tony,

This happened twice before in the past few weeks but it wasn't related to any updates or new installations. I uninstalled the keyboard driver/software and restarted my computer and this seemsto have fixed the problem.  Did you try that?

~T

[tvp89]

Uninstalling the Keyboard driver and restarting my computer helped. Thank you for your suggestions.

[tsu2]

Actually,

In my case the problem seems to have resolved itself spontaneously by itself this morning.

I guess in my case it'll be a mystery what caused the problem.

Thx,

Tony