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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-15-2014 07:52 AM

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i can't able to write any cd , dvd in my laptop .every time when i am trying it is saying needed latest firmware. my dvd/cd  rom is hp CDDVDW TS-U633J SCSI CdRom device

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‎03-18-2014 08:03 AM - last edited on ‎03-06-2017 09:46 AM by HP Administrator

HP Recommended

Hi Vkanth,

 

I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?

Please let me know.

Thanks.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

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‎03-18-2014 08:03 AM - last edited on ‎03-06-2017 09:46 AM by HP Administrator

HP Recommended

Hi Vkanth,

 

I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?

Please let me know.

Thanks.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Tags (1)

‎05-04-2014 04:09 AM

HP Recommended

hp pavilion dm4 3050us and windows 7 premium  64 bit.

‎05-05-2014 08:33 AM - last edited on ‎03-06-2017 02:58 PM by HP Administrator

HP Recommended

Hi Vkanth,

 

Thank you so much for the additional information about your system. I recommend using the HP Support Assistant to update the drivers and software for your machine. The software and drivers for your Notebook are here. You will also notice under the BIOS there is an update to be done. This should help with your machine not seeing DVD. Have you tried a music CD just to check the hardware? If needed here is a hardware test to run on your Notebook.

 

Hope all this helps.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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