cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
3 2 0 0
Message 1 of 6
375
Flag Post

Factory Reset may not worked?

HP Recommended
HP Stream
Microsoft Windows 10 (64-bit)
So I did some quick checks to do a factory set up because it had these weird adds after a system update. Thought it could remove it because it was lagging my computer. But now it goes to load up like it should but it never does. I was confused and figured it was because it was a factory reset therefore took longer. It took three hours when I got it. Nope. It's been going for 6 hours! I have a Extensive System Test going at the moment. What should I do just to get it to work properly?
0 Kudos
5 REPLIES 5
Highlighted
Level 15
Level 15
9,752 9,659 783 3,641
Message 2 of 6
Flag Post
HP Recommended

Hello @PegaGamer

 

Welcome to the HP Support forum.

 

Could you confirm your issue - Windows cannot boot ? Cannot boot after you completed recovery (was it successful or not) ?

 

Did the extensive tests complete ? What were the results ? Passed or failed ?

 

Would you post your full HP computer model and product number. Here is how to find them >>  http://support.hp.com/us-en/document/c00033108  ?

 

 

Looking forward to your reply.

 

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended
Thank you for responding.

It just won't boot. I can't get to its product number because all it does is start to boot, show the HP logo then do it all over again.

I was able to figure out how to do the system checks so far with the window button and B button to get to where I am at. And the 2F trick as well as the Escape key thing. Other than that won't load.

Everything I had scanned has passed so far.
0 Kudos
Highlighted
Level 15
Level 15
9,752 9,659 783 3,641
Message 4 of 6
Flag Post
HP Recommended

OK. Thank you for the updates.

 

Perform hard restart/forced reset. More info and how to here >> http://support.hp.com/us-en/document/c01684768/

 

 

 

Try to load the recovery partition

 

1. Please, shutdown the computer using the power button hold down

2. Power the PC back on.

2.1 As soon as you press the power-on button, immediately start hitting the Esc button (like tap-tap-tap) even before seeing the HP logo.

This should open a HP Startup Menu which may look similar to this one

 

3. In this Windows, do you see F11 option available ? If you do, please press F11 from the keyboard for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

 

Please, go to Troubleshoot > Reset this PC

or Troubleshoot > Advanced options > Recovery Managed (HP Recovery).

 

From there you should be able to start the recovery process *again* and complete the process.

 

 

 

With regards to your full product model and PN

 

Repeat the process above, but choose F1

and system info will appear. Give me the full model and PN.

 

Thanks! Hope this helps. Let me know how it goes.

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended
I did as you said and it said the re-image doesn't exist. Odd..

The product name is HP Stream Laptop 14-as0XD
I don't know which would be the PIN bit product number is: X7s46ua#aba
And the serial is: 5CD6357Nx5
0 Kudos
Highlighted
Level 15
Level 15
9,752 9,659 783 3,641
Message 6 of 6
Flag Post
HP Recommended

Thank you for your update. I am sorry for the delay in my response.

Reimage means to apply the same image on the hard disk drive (a.k.a. reinstall Windows and restore to the desired configuration)

 

 

In this case you will need to use HP supplied recovery media to restore the PC to factory default condition (Windows+drivers+apps)

 

Obtain/purchase

 

1. Visit this web site > http://support.hp.com/us-en/drivers/selfservice/HP-Stream-14-Notebook-PC-series/12499221/model/13086...

2. Select Microsoft > Windows 10

3. Scroll down to "Order Recovery Media - CD/DVD/USB" and expand it

4. Follow the on-screen instructions to purchase the recovery USB drive from HP

 

 

Once you receive the USB drive, you need to plug it in and boot from it to complete the recovery process. Here are detailed instructions >> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&section=ccweb&SFS=tdoc&language=english...

 

 

This should solve your issue. Let me know if this helps, provide feedback and update. Don't hesitate to post again if you face difficulties.

 

 

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation