Factory Reset my Stream 11???

sadie888 · ‎07-22-2016

HP actually sent the box for the computer and in the same week I got it back perfectly fixed! Still minimal memory, but for the kid I gave it to, just fine! And HP saved their rep with me. I went out and bought a new tablet.

erico · ‎07-23-2016

@LeBear wrote:
So I have exactly the same problem. Mine is still under warranty. I filled out a support case online, and the response was to use the online forums and they closed the ticket.

It's under warranty and I get no support? Really??

If still under warranty, you certainly rate support from HP.

I will ask to have your issue escalated.

Please be patient as this is a weekend.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

LeBear · ‎07-23-2016

Thank you.

This was disappointing to say the least. It's one of three that I bought, and I was second guessing my choice.

Lizt57 · ‎05-06-2017

I have the same problem but mine won't boot up period. Supports only response is to sell me windows 10 again for $50 . Why would I want to spend a dime. Mine is also under warranty for another month but that doesn't include software. I'm not happy. Yes it's a cheap laptop but I expect it to last at least a year. I too got the low disk space error but when I would try to trouble shoot the issue with HP assist I never got past the first screen. Windows update kept failing because there wasn't enough space so I try taking it to factory reset using all of the HP instructions and now it won't boot but that's not HP's problem. I won't buy another

sadie888 · ‎05-06-2017

First, breathe. Second, get in touch with HP and tell them they need to re set yet another of their biggest duds they ever put on the market. They'll send you a postage paid box and within about 3 days you'll actually have it back and it will be fixed. I avoided this like you wouldn't believe , thinking it would take too long. It was actually amazingly fast. And no charge whatsoever (another thing I doubted).

Once it was all done - I gave the stupid thing to someone I knew only checked emails and once in a while watched You Tube videos. No downloading. No saving documents. Pretty much no using it like most people would use it.

I wish there was something we could do ourselves, but believe me - there's not. All the great suggestions here might work on other systems, but very rarely on this particular laptop.

erico · ‎05-07-2017

@sadie888 wrote:
First, breathe. Second, get in touch with HP and tell them they need to re set yet another of their biggest duds they ever put on the market. They'll send you a postage paid box and within about 3 days you'll actually have it back and it will be fixed. I avoided this like you wouldn't believe , thinking it would take too long. It was actually amazingly fast. And no charge whatsoever (another thing I doubted).
Once it was all done - I gave the stupid thing to someone I knew only checked emails and once in a while watched You Tube videos. No downloading. No saving documents. Pretty much no using it like most people would use it.
I wish there was something we could do ourselves, but believe me - there's not. All the great suggestions here might work on other systems, but very rarely on this particular laptop.

That was some very sage advice. Thanks for sharing your experience. I own a Chromebook. I accept the Chromebook's limitations and they are about the same as those that a Stream "notebook" has.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

kyle_b · ‎05-07-2017

HP would not normally cover reinstalling the operating system as a warranty repair on a computer having no apparent hardware defects. The customer would be expected to restore the operating system from the recovery media. If they did not create the media previously, they would need to purchase the media from HP.

If Lizt57 does not want to purchase the recovery media, another option would be a fresh installation of Windows 10 using the downloadable install image from Microsoft, instructions are here.

Lizt57 · ‎05-08-2017

Thanks so much for your help. I will try this.

sadie888 · ‎05-08-2017

HP seems to have had so many issues with this particular laptop that I didn't even have to produce a receipt or registration. They apparently track sales by serial numbers (?) It's worth asking them. I would never have shopped HP or recommended them after this laptop. Given what they did to make it right though? They kept a customer and I recommend them without hesitation

Create an account on the HP Community to personalize your profile and ask a question