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‎02-19-2017 01:06 AM

HP Recommended
Product: pavilion dv6-sb90se
Operating System: Microsoft Windows 7 (64-bit)

i have been trying to reset my laptop to its factory settings but i cant see the recovery manager, it just take me to restore to image or a restore point i did before. i made a windows repair disc   as well and it didnt work 

i appreciate if you can help me in anyway. 

3 REPLIES 3

‎02-19-2017 01:23 AM

HP Recommended

Tap away F2 key as soon as you power on laptop. Do extensive hard drive and memory tests. Let it finish.

http://support.hp.com/in-en/document/c03102289

Your laptop has come with recovery partition. Your should've created HP Recovery USB after first setup of this notebook. You can use this.

http://support.hp.com/in-en/document/c01867418

‎02-19-2017 02:03 AM

HP Recommended

i did a repair disc that has windows 7 on it  from the the left side bar on the backup and recovery tab.  Tried booting the system now following the steps on the second link. But the black menue is not appearing there is no recovery manager option to click on so that i. Reset it to the factory settings. I read on some sites that i should putchase the recovery manager to reset the laptop

‎02-19-2017 02:11 AM

HP Recommended

In that case you need to Order recovery USB from HP directly for your specific model for a charge:

http://support.hp.com/in-en/document/bph07143

Else you can clean install, using Paul Tikkanen's suggestion in here:
https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/want-windows-7-back/td-p/592555...

Related: https://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

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