The laptop has been running slow due to space issues. I decided to remove everything that was unnecessary and did a disk clean up to remove temporary files, etc,. I continually had to do this so decided to do a factory reset. The laptop won't work now it just churns for a few minutes and the the hp logo appears for a few seconds and it seems to switch off and it just goes round and round. I only bought this laptop in November and can't do anything with it now.
Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.
As I understand you are having issues with the factory reset on your HP PC. I'll try my best to help you with this,
To provide you with an accurate solution, I'll need a few more details:
Have you made any software or hardware changes on the PC?
Have you performed any troubleshooting steps before posting this on HP Forums?
Depending on the test results, If all the test passes, I would suggest you contact our HP phone support to either order a set of recovery media or to have the unit repaired. Please fill in the product details to get the tech support number.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
I have completed the form as requested. I think I actually did this a week ago before posting on this forum. There are no agents to chat on a Sundy and I am unavailable during the open times as I am at work.
The laptop is stll doing the same as last week and churns and churns with the HP logo coming up periodically. Following the reset videos hasn't achieved anything unfortunately. What do I do next? I have spent on this laptop but can no longer use it.