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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-29-2012 12:18 AM

HP Recommended

I have a broken screen on my laptop that I cannot afford to replace and I need to perform a factory restore badly.  I operate my computer through an external display but without being able to see any boot screens I cannot enter the appropriate commands to conduct a factory restore.  I can do a system restore just fine but I don't have any restore points that are old enough to be viable.  How may I perform the factory restore with an external display?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-30-2012 02:43 AM - edited ‎09-30-2012 02:44 AM

HP Recommended

If you can load the deskttop, then you should do the factory image recovery inside the Windows operating system. Until you replace the LCD display your options are quite limited. You can try tapping the F4 key.

 

In the search all programs and files box type in recovery and press the enter key. That should invoke the recovery manager.


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4 REPLIES 4

‎09-29-2012 01:33 AM - last edited on ‎02-22-2017 12:12 AM by HP Administrator

HP Recommended

Hi

 

Please find the link given below might help you.

 

 

Performing an HP System Recovery

Let us know how it goes!

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Manjunath

‎09-29-2012 02:00 AM

HP Recommended

Connect an external display to your notebook via the VGA (blue 15-pin) connector and power on your notebook.  You should be see the BIOS post messages as it starts up. When you have booted into Windows 7 click on the Windows start Orb and type in HP Recovery and then press the enter key. You should now be in the Recovery Manager. Select System Recovery. 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎09-29-2012 12:25 PM

HP Recommended

I understand how to perform a system recovery, I am just unable to see anything via my external monitor. I have an external monitor set up but I am unable to see the BIOS menus.  The monitor only starts display once the desktop is loaded.  How can I make it so that I am able to see the recovery menus so that I may perform the recovery?

‎09-30-2012 02:43 AM - edited ‎09-30-2012 02:44 AM

HP Recommended

If you can load the deskttop, then you should do the factory image recovery inside the Windows operating system. Until you replace the LCD display your options are quite limited. You can try tapping the F4 key.

 

In the search all programs and files box type in recovery and press the enter key. That should invoke the recovery manager.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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