Failed Start-Up Test

[OBIE1933]

I have never used a forum before but here goes. I have an HP dv7-4070us Laptop which would not start. Eventually it gave me the option to start in Startup Repair, I let the computer alone for approximately 15 minutes and all I got was a Blue Screen with readiation appearing from the top center. Not the tradional 'Blue Screen of Death'. Shut the computer by holding down the power switch. Turned the computer on and pressed F2. Ran the Startup test and it failed. It instructed me to go to hp.com/go/techcenter/startup and here I am. I am not technically oriented so unless it is a simple fix I would like to get authorization to return it to HP for repair. Any help would be appreciated.

[TwoPointOh]

Hi OBIE1933. The troubleshooting for start up issues is here. The document will walk you through all the necessary steps.

Computer Does not Start (Windows 7, Vista, XP):
http://support.hp.com/us-en/document/c01443371

If you are unable to resolve this issue, or you would like to know your repair options you would have to contact support.
HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl

[toxicatom]

My wife's laptop had this error.  I could hear that the drive was spinning and therefore at least functional. 

I removed the Harddrive from the laptop (very easy to do on HP, unlike dell, thanks HP)

I connected the drive to my HP desktop (If you need this explained you prob will need to google that process)

I booted my desktop which detected the new external drive and ran chkdisk on it and located and isolated the bad sectors)

I then copied her "critical" files to my desktop and ordered a new hard drive for the laptop.

Once the drive was back in the laptop it would boot, but obviously this harddrive needs to be replaced longterm. 

[dilpreet123456]

Please help me out , my hp notebook automatically goes into recovery mode,the hard disk test is giving an error . A read failure error what shall i do?

[Twinkeltoes]

Good day

Please advise if the laptop does not fall within the warranty period.

I have a pavilion g6, and the windows startup failed.

Kind regards,

[bond5]

Hi, I have an hp elitebook 6930p that had a bad HDD, but I recently bought another one to replace it. But when I tried to boot and install window 7, all I see is a black screen. I then ran start-up test and it failed with a result of memory test failed, 08Q000-BXX8P1-RQF7VX-40E703. Pls kindly help!!!!!!