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‎04-19-2017 09:26 PM

HP Recommended

I got the loading screen of death and when I ran a diagnositic, got the failure id: RU7DB9-7QK8KE-MFPWMF-60JK03. HP customer service won't tell me what it means unless I pay $60! Does anyone know what this means?? Please help, this is my school laptop, I can't go to class without it!!

1 REPLY 1

‎04-19-2017 09:43 PM

HP Recommended
Hi,


If you got for this failure ID on performing hardware component diagnostics in UEFI for hard drive test, it simply means hard drive failed.

You've to replace failed hard drive with a new one of similar form factor

Use Recovery media to factory reset after replacement of HDD


Regards

Visruth
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