Fan noise HP 9470m

[a-back]

Hi,

I recently switched to a 9470m Elitebook folio - but the fan noise is killing me when docked in and standing on the desk near me. Is there any possibility to reduce the noise?

Already done:

- BIOS update

- BIOS setting "fan always on on AC power" deactivated

Windows 7 x64 Enterprise

Already tried speedfan but it seems that it couln`t detect the fan.

thanks

[redlofredlof]

Its either a faulty fan or a faulty thermal sensor on the board. You need to call tech support to get a case loged to get the issue resolved.

[#3]

Unfortunately, we recognized this problem on several model.
I'm afraid : this is a design problem (quality of the fan ?).
I hope that a future bios update will solve this problem.
I think it's unacceptable on a high-end machine like that !
The direct competitor (Thinkpad X1 Carbon) is completely silent!!
This situation is very frustrating.

[redlofredlof]

If you haev multiple computers with the same problem then just get one unit serviced and see if the issue resolves. If it does, then let tech support know so a mass service could be conducted or perhaps a replacement. Conditions, however may apply based on the country process.

[#5]

I can not imagine that this problem is not listed in a HP Support Knowledge Base ?

[kekarlsen]

We have the same problem, we just bought 2 HP 9470m and both of them has this annoying high frequent noise when the fan runs.

I hope this is a faulty fan or something, because the machine is useless for us attending business meetings and working with on a daily basis.

I opened a case with HP support the same day we received them and we are still waiting to hear from level 2 support on how to proceed with this issue.

[a-back]

Hi kekarlsen,

would be great if you keep us updated on this. I didn`t create any cases yet as I think this is fail by design and not "repairable" but anyway interesting to know what HP`s statement is.

thanks

[kekarlsen]

Yes, I'll update here as soon as I hear from HP.

I have my doubts too about this being repairable problem, but I sure hope so, because then this is not an Enterprise High-End machine that should have the EliteBook brand.

Except this noise issue, I think that everything else is top quality! As we are used to from all the other previous Elitebook models we have bought.

[redlofredlof]

Could you provide the case number, I'd like to have a look and see if I can get any more information on this issue.

[kekarlsen]

I have PM'ed you with the case number, hope you can find out something more then, HP Support says I just have to wait.