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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-07-2017 02:53 PM

HP Recommended
Product: HP Envy Laptop (Model 7265NGW)
Operating System: Microsoft Windows 10 (32-bit)

I have recently noticed that the finger scanner for login in does not work. I tried to delete my current finger setting and rescan my finger details. However, I am now being told that "something went wrong" and to "try again later".

 

I noticed that the HP SimplePass file was downloaded and installed on the 14th January 2017. Is there anything that I need to do or have done that has resulted in the finger scanner not working.

 

Hope you can help.

 

Thanks.

4 REPLIES 4

‎02-08-2017 08:46 AM

HP Recommended

Hi @Heav82

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the finger printer reader for login is not working.

 

I’d love to help!

 

Uninstall the simple pass software from the computer and restart the computer. Download and install the software again from the below link.

 

sp71729 HP SimplePass V8.01.46A W7-W10 32/64bit

 

Let me know how it goes and you have a great day.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

 

Cheers!

The_Fossette
I am an HP Employee

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‎02-09-2017 01:23 PM

HP Recommended

Top stuff The_Fossette!

 

Cracking service and advice!!

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‎02-09-2017 01:24 PM

HP Recommended

Top stuff The_Fossette!

 

Cracking service and advice!!

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‎02-09-2017 01:42 PM

HP Recommended

@Heav82, you are welcome.

 

I am happy to know that the issue has resolved.

 

I also appreciate your time and patience.

 

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

 

You have a good day ahead.

Rainbow23 - HP Support.
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