Finger Scanner Login

[Heav82]

I have recently noticed that the finger scanner for login in does not work. I tried to delete my current finger setting and rescan my finger details. However, I am now being told that "something went wrong" and to "try again later".

I noticed that the HP SimplePass file was downloaded and installed on the 14th January 2017. Is there anything that I need to do or have done that has resulted in the finger scanner not working.

Hope you can help.

Thanks.

[The_Fossette]

Hi @Heav82

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the finger printer reader for login is not working.

I’d love to help!

Uninstall the simple pass software from the computer and restart the computer. Download and install the software again from the below link.

sp71729 HP SimplePass V8.01.46A W7-W10 32/64bit

Let me know how it goes and you have a great day.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

Cheers!

[Heav82]

Top stuff The_Fossette!

Cracking service and advice!!

[Heav82]

Top stuff The_Fossette!

Cracking service and advice!!

[Rainbow23]

@Heav82, you are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.