Finger print login doesn't work after upgrading to Windows 10 Creators Update

[Uffe2]

Hi,

My HP Notebook Envy 15 (Prod/n P1R36EA#UUW) also having problem with the fingerprint sensor
after installing Windows 10 Creators Update. Sensor broken if screensaver or WIN+L used.
The sensor is working again for next login after a normal key-password login and logout.

Newest released software in use (HP.com Support):

  Envy 15 BIOS F.36 Rev. A
  HP Simple Pass 8.01.62
  Validity Sensors (WBF) (PID=0050) 4.5.327

Best Regards,
Ulf

[AidenKim]

@1mcrtd

Thanks.

But unfortunately, I already tried after removing the HP Simple Pass.
And I also registed fingerprint again after clearing all fingerprint data, but the problem was not resolved.

In your case, the fingerprint really work on the Lock screen after 'Win + L ' with Creators Updates?

Regards

[AidenKim]

@Uffe2

Sadly, your symptoms look like my case.

Finally, I removed the Creators Update using rollback to the previous version of Window 10.

Because I can not feel the goodness of Creators Update

Current version of my Windows 10 is 1607 (OS Build 14393.1066).

After rollback, as expected the Fingerprint worked just as well on 'Win + L' lock screen !

Perhaps this means that there is a problem with the 'Creators Update' and current fingerprint sensor's driver.

Good luck.

[Windmolen]

Similar thing here. After locking my screen (windows+L) there is no login prompt. Mouse is working, ctrl+alt+del doesn't prompt a login screen.

I don't think I have Windows Creator. Just the latest updates:

Windows 10 Home
version 1703
Build 15063.296

I haven't tried to remove any drivers yet.

Driver information for biometric device:

Validity Sensors Inc.
date: 4-12-2015
version 4.5.327.0

Kind regards, John

[AidenKim]

@Windmolen

You have the Creators Update installed.
https://technet.microsoft.com/en-us/windows/release-info.aspx

https://en.wikipedia.org/wiki/Windows_10_version_history#Version_1703_.28Creators_Update.29
(The Creators Update is also installed from Windows Update)

However, the symptoms are a little different from me.
In my case, only the fingerprint did not work on the lock screen, and the others were well.

Thanks.

[Windmolen]

Thanks, for that info. 

Somehow magic happened. I removed the device (option remove device, not just delete drivers). Then somehow after a couple of days the device  drivers seemed to have installed themselfes. All is working fine now.

[erico]

And the windmill keeps on turning.

                          🙂

[K_no_uta]

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@1mcrtd wrote:

Hello AidenKim,

I had a similar problem on my HP Envy dv7t Quad Laptop after installing Windows 10 Creators Update. I believe the W10 Creators Update edition has its own fingerprint sign-in software (for PCs using a fingerprint sensor) which conflicts with the original HP Simple Pass software. To solve the problem, I opened the Programs application and permanently uninstalled the HP Simple Pass program software...but, I kept (did not uninstall) the Validity Sensors program software. After rebooting/restarting the HP Laptop, I signed in using my personal password. Then, I opened Settings --> Accounts --> Sign-in options (next to the Key icon)  --> Windows Hello --> Fingerprint (Add options). I followed the prompts to create a (new) fingerprint. I had to slide my sign-in finger across the sensor several times until the software was satisfactorily (re)programmed.

The W10 Creators Update fingerprint sign-in software works much better than did the original HP Simple Pass software on my HP Laptop. And, I did not have to open the Bios settings to do this. I hope what solved my problem will solve yours too. Good luck.

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Thank you very much! It worked. Thanks heavens! Every time the same problem, jeez. Yet every time won't be solved the same way. :'D

[Uffe2]

Hi.

Actions from "1mcrtd" followed by "K_no_uta" did it for me.

Best regards,

Ulf