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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-23-2017 02:46 AM

HP Recommended
Product: Probook 440 G4
Operating System: Microsoft Windows 10 (64-bit)

I got a new HP Probook 440 G4 about 2 weeks ago and i enrolled my fingerprints on its hp client security manager. It was working fine until few days ago when it stopped recognising the enrolled fingerprints and attempts at re-enrolling them was not successful as i was met with an error message that the specified identity and subfactor are already enrolled in the database. I thereafter deleted the fingerprint database but this did not fix the problem, I also uninstalled and reinstalled the Hp client security software but it was all to no avail. Please i need your help on this.

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