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BOSS108
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Message 1 of 2
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Flickering of Display

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T0Z58PA#ACJ
Microsoft Windows 10 (64-bit)

I have hp-AC  179-tx notebook. I faced a problem flickering of display. My display was changed by the hp engineer but it is continue.Flickering doesn't stop.

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DavidSMP
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Hi @BOSS108,

 

 

A warm welcome to the HP community.  A very good day to you. 🙂 I understand that you require assistance regarding the display of the computer, that keeps flickering. It will be a genuine pleasure to help you. 🙂

 Great analysis of the issue before posting. Kudos to you on that score. 🙂  .  You are a valued HP customer and it is a privilege to share this platform with you. 🙂

 

For better clarity and to assist you better I would require more information regarding this.

  • You said the display was replaced by HP. Did you send the notebook for repair?
  • Did it work fine for some time before starting to flicker again?

We need to isolate the issue to being hardware or software related. For now, please check in the bios if the display flickers. Steps to go to bios:

  • Please keep tapping the Esc key gently several times as soon as you power on the computer.
  • It takes you to the startup menu.
  • Then press the F10 key to go the bios.
  • Please check if the display flickers here. If it does it is a hardware issue with the computer and it needs to be fixed by contacting HP phone support.
  • If you’ve recently repaired the computer, then you get a 90-day hardware warranty which will take care of repairs again for you.
     
  • Steps to contact HP phone support:
  • Step 1. Open link: www.hp.com/contacthp/
  • Step 2. Enter Product number or select to auto detect
  • Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
  • Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.
  • They will be happy to assist you immediately.
  • If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

.Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

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