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04-03-2017 06:50 PM
04-03-2017 10:10 PM - edited 04-03-2017 10:10 PM
Hello @jhinson123
Welcome to the HP Support forum. Thank you for posting.
I think you talk about Windows login account password and not a BIOS password. Correct me if I am wrong.
There are not many things that could be done officially but you can definitely try to use all passwords you remember. If you use Microsoft online account (email) and not a local account, you can also try to enter the PC with previous and current passwords you remember, PC online and offline (connected/disconnected from the Internet).
You can also read this HP thread for further steps >> https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/I-forgot-my-password-can-HP-hel...
Hope this helps. Let me know how it goes.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
