cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
wiechoCZ
New member
1 0 0 0
Message 1 of 2
13,020
Flag Post

Forgotten BIOS password and problem with HP SpareKey before boot

HP Recommended
ProBook 455 G1
Microsoft Windows 8.1 (64-bit)

Hi.

 

In the first time I wanna apologize for my english 🙂

I forgot BIOS password and I tried possible passwords, which I used in the past. But all were incorrect. I tried press F7 (SpareKey) before booting system and when I select BIOS Administrator as user (it was the only option), it shows me message "HP SpareKey Recovery not enrolled. Select OK to restart the system". In the system I set three questions in SpareKey, but I don't know, what I'm doing bad. Can you help me, how I can remove BIOS password or what is wrong with HP SpareKey?

0 Kudos
1 REPLY 1
IT_WinSec
Level 15
Level 15
9,930 9,824 795 3,790
Message 2 of 2
Flag Post
HP Recommended

Hello,

 

Welcome to the HP Support forum.

 

With regards to the SpareKeys - the message is fine and expected if you haven't enrolled them but I don't know why these don't work now - may be BIOS issue.

 

The BIOS can be reset, don't you worry. Most business class notebooks (including yours Elitebook and Probook) have better security.

 

You will have to contact HP Business Support for assistance on removing the password.

 

Here is how >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://www8.hp.com/us/en/contact-hp/business-support.html

 

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. The assistance for such kind of issues is typically free of charge.

 

 

Hope this helps. Let me know if you face any issues.

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation