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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-20-2017 09:29 PM

HP Recommended
Product: E5D85UA#ABA
Operating System: Microsoft Windows 8.1 (32-bit)
Hello, I have forgotten the password to my laptop and recovering it through Microsoft isn't an option since I don't have the email linked to that account. I tried to use the esc and f11 when you first turn it on to do factory reset. But it says it doesn't have the required driver or something. Is there any other way of getting into my laptop.
1 REPLY 1

‎05-21-2017 01:01 AM

HP Recommended

Hello,

 

Thank you for posting in the HP Support forum. Welcome !

 

Has the PC ever been upgraded to newer version of Windows - e.g. Windows 10 ? Or it uses Windows 8.1 even now ?

 

In order to complete factory reset (using Windows 8.1) and when the built-in recovery is not working, you can use HP original recovery media. Here is the kit for your PC model >> http://www.computersurgeons.com/p-25008-windows-8-64-bit-usb-recovery-kit-717388-004-for-hp-pavilion...

 

After purchasing it and after arrival, you need to boot from the USB device and follow the instructions to reinstall Windows. Here are the official instructions how to proceed >> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&section=ccweb&SFS=tdoc&language...

 

 

* Note - the PC has ever been upgraded from W8 to W10 and if you want to use Windows 10, please let me know.

 

Let me know how it goes. Provide your feedback and don't hesitate to post again if something is not clear. Cheers

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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