Function Keys stopped, HOT KEYS driver not avaible

[EliteLaden]

Hello all, my function keys have stopped working completely. I tried following the keyboard troubleshooting guide where it says to look for a HOT KEYS driver on hp.com, the problem is that this driver is not avaible for my device.

Also, I tried googling it and download this hot keys driver for windows 10 and when I try to install it, it just says it's not compatible with my device. Don't know what else to do.

[banhien]

Hi,

Did you downgrade/upgrade your machine ? What is your Sleekbook ENVY TouchSmart m6 ? Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Regards.

[EliteLaden]

Hello,

I did upgrade to windows 10 but that was over a year ago, this problem started yesterday.

Product name: HP ENVY TS m6 Sleekbook
Product number: E0K48UAR#ABA

Thank you for the help.

[banhien]

Hi,

Your machine is an HP ENVY TouchSmart m6-k025dx:

      http://support.hp.com/us-en/document/c03892122

Please try:

     http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_123643_1

If still error, please post back its hardware id.

Regards.

[EliteLaden]

Hello,

The model is actually m6-k125dx, don't know if there's a difference between the one you spoke about.

I installed and did a full reboot but nothing changed, the keys still do nothing.

I don't know what you mean by hardware id, could you explain to me where to find it?

Thank you.

[banhien]

Hi,

The gollowing link may help:

   http://www.wikihow.com/Find-Hardware-ID

In your case, it is an Unknown Device or similar.

Regards.

[EliteLaden]

Hello, 

There isn't any unknow device on my device list, so I checked the keyboard device, here's the information I got:

HID\VEN_INT&DEV_33D2&Col01
HID\INT33D2&Col01
HID\*INT33D2&Col01
HID_DEVICE_SYSTEM_KEYBOARD
HID_DEVICE_UP:0001_U:0006
HID_DEVICE

There's also this other device under the Keyboard section:

ACPI\VEN_MSFT&DEV_0001
ACPI\MSFT0001
*MSFT0001

Thank you