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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2016 07:16 AM - last edited on ‎02-20-2016 12:29 PM by Retired

HP Recommended
Product: pavilion dv6
Operating System: Microsoft Windows 7 (64-bit)

HI,

MY NAME IS SAIFUR. I GOT MY FIRST LAPTOP FEW YEARS BACK.HP PAVILION DV6 7020 US ENTERTINMENT NOTEBOOK LAPTOP WITH WINDOWS 7 HOME PREMIUM OA 64 BIT. UNFORTUNATELY I LOST MY PRE INSTALLED OPERATING SYSTEM AND NOW I AM USING WINDOWS 10.

 

I WANT TO DOWNLOAD A COPY OF MY PRE INSTALLED WINDOWS 7 HOME PREMIUM OA 64 BIT COME ALONG WITH MY NOTEBOOK PC. I HAVE A PRODUCT KEY BACKSIDE OF MY LAPTOP.

 

HELP ME TO FIND THE ACTUAL SOFTWARE I AM LOOKING FOR.

 

PAVILION DV6 

[Personal information removed]

PRODUCT NUMBER-B4T90UA#ABA

 

THANK YOU.

SAIFUR RAHMAN

SAIFUR RAHMAN
7 REPLIES 7

‎02-20-2016 07:39 AM

HP Recommended

SAIFUR

 

What you will need is HP Recovery Media.  his is a set of DVDs and a CD that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks.  You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".  If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entty and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Note that if HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/  and http://www.restoredisks.com/

Be sure to read through the material in the linked thread BEFORE you attempt the recovery:  http://support.hp.com/us-en/document/c00707939

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
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I am a volunteer and I do not work for, nor represent, HP
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‎02-20-2016 09:10 AM

HP Recommended

HI,

IS THERE ANY OTHER OPTION FOR ME TO DOWNLOAD PRE INSTALLED WINDOWS 7 HOME PREMIUM OA 64 BIT WITHOUT ORDER RECOVERY MEDIA CD?

 

ACTUALLY I WAS GIFTED THIS PC BY MY SISTER, SHE IS IN NEWYORK BUT I AM NOT. I LIVE IN BANGLADESH. IF I ORDER FOR THE RECOVERY DISC IT WILL TAKE LONG TIME TO REACH IN HERE (BANGLADESH). I KNOW SHE WILL RECIVE THE DISK IN SHORT TIME IN NY BUT RIGHT NOW IT WILL BE DIFFICULT FOR HER TO SEND ME THE DISK FROM NY TO BANGLADESH. 

 

I DO NOT KNOW WHAT TO DO. PLEASE HELP ME OUT.

 

THANK YOU.

SAIFUR RAHMAN

 

SAIFUR RAHMAN
Was this reply helpful? Yes No

‎02-20-2016 02:54 PM

HP Recommended

The answer was given already. No, there is no such possiblility to do that. Your going to have to buy the HP REcovery media to restore it. That is your only choice to reset to factory install.

-------- Looking for HP driver support When Windows 10 O/S isn't Supported ------
Windows 10 drivers may be available through Windows Update

Click 'Learn More' below for steps on using Windows Update to determine what drivers might be available for your product. Please be aware that HP does not guarantee Windows 10 drivers will be available from Windows Update.
Learn more
-------------------------------------------------------------------------------------------------- This is a HP USER community forum.
-----------------------------------------------------------------
BTW, Millions of folks have gone back from Win10 to their prior O/S -- something you don't hear about from MS. by WAWood but ALL to TRUE
------------------------------------------------------------------------------------------- Those that want HD Gaming should plan to invest in a Gaming Laptop to handle those requirements. Eamples GTA V or Crysis 3.
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‎03-03-2016 08:52 PM

HP Recommended

 

Just download it here and use your license key from label atttached to bottom of laptop:

 

http://getintopc.com/softwares/operating-systems/windows-7-home-premium-free-download-iso-32-bit-64-...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎03-04-2016 11:12 AM - edited ‎03-04-2016 11:15 AM

HP Recommended
@CherylG wrote:

 

Just download it here and use your license key from label atttached to bottom of laptop:

 

http://getintopc.com/softwares/operating-systems/windows-7-home-premium-free-download-iso-32-bit-64-...

Problem here is if they don't know how what or how to install the drivers this still will not help them. Buying the HP recovery disk through HP or 3rd party OEM party - would get them back up and running faster. They have the Product Key but that only install Windows not all the drivers they need. And I know for a fact they will come back and ask what drivers and software do they need to get everything working and this will only compound the problem.

-------- Looking for HP driver support When Windows 10 O/S isn't Supported ------
Windows 10 drivers may be available through Windows Update

Click 'Learn More' below for steps on using Windows Update to determine what drivers might be available for your product. Please be aware that HP does not guarantee Windows 10 drivers will be available from Windows Update.
Learn more
-------------------------------------------------------------------------------------------------- This is a HP USER community forum.
-----------------------------------------------------------------
BTW, Millions of folks have gone back from Win10 to their prior O/S -- something you don't hear about from MS. by WAWood but ALL to TRUE
------------------------------------------------------------------------------------------- Those that want HD Gaming should plan to invest in a Gaming Laptop to handle those requirements. Eamples GTA V or Crysis 3.
Was this reply helpful? Yes No

‎03-04-2016 10:54 PM - edited ‎03-04-2016 10:55 PM

HP Recommended

@PeerOne

Yes, people come here everyday asking for driver support. Some members actually enjoy the challenge of finding even drivers not posted.:)

 

All of the Dv6 7020us drivers for Windows 7 are posted on the Support page. As long as an audit is done of Device Manager in Windows 10 to determine which Network drivers are needed it should be fairly straight forward for the rest.

http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv6-7000-entertainment-notebook-pc-serie...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎05-26-2017 11:27 PM

HP Recommended

I have downloaded windows from this given link but still i m facing problem because it's not bootable windows, mean to say i have create bootable usb through this OS but still there is some error in windows might be i m wrong but i m facing problem but i have found another url 

How To Run Windows 10 From USB Drive 2016

its mansion how to create bootable usb along with windows 10 full original windows link

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