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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-26-2021 03:53 AM

HP Recommended
Product: HP 15s-fq2012nq
Operating System: Microsoft Windows 10 (64-bit)

Hello.

Sometimes my laptop freezes randomly and makes a sound and won't stop without a hard shutdown.

I've found someone with the exact same problem here: https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Notebook-15s-eq0024AU-system-freez... .

But my laptop has an Intel processor, not AMD. Also all the drivers are updated...

Do you have ideas?

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1 REPLY 1

‎10-04-2021 02:33 AM

HP Recommended

bump

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