• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-21-2013 04:07 PM - last edited on ‎02-23-2017 07:52 PM by HP Administrator

HP Recommended

Hello again!

The software framework itself isn't an application, per say.  It is just like a "backbone" for other HP applications to use (think like Java or Flash).  So, you won't find it as an icon or mentioned anywhere except the "add/remove applications" section of your control panel.

I believe this document should cover your question about HP Support Assistant.

Let me know if you have any more questions.  Also, have a lovely weekend!  Smiley Happy

---------------------------------------------------------------------------------------------------
Please click the white star under my name to give me Kudos as a way to say "Thanks!"

Click the "Accept as Solution" button if I resolve your issue.

‎06-23-2013 07:22 AM

HP Recommended

Hey!

I am quite confused ! This is how HP support assitant looks on my friend hp ( i have downloaded this from link given above by you)hp200.png

‎06-24-2013 04:04 PM - edited ‎06-24-2013 04:05 PM

HP Recommended

Hello again!

Is the fact that the screenshot you posted is different from the pictures in the document that is confusing?  The document uses screenshots from an older version of Support Assistant (the version you posted is very new, maybe only a few weeks old).

What happens when you navigate to the Updates and Tune-ups section?  Once you navigate to this section there should be another button that says "check for updates."  Does it still tell you no updates are available?  If so, could you verify that you've added the application to your firewall's allowed list?

I hope you're having a good afternoon.  🙂

---------------------------------------------------------------------------------------------------
Please click the white star under my name to give me Kudos as a way to say "Thanks!"

Click the "Accept as Solution" button if I resolve your issue.

‎06-27-2013 10:56 AM

HP Recommended

Hello!

             I forget  to update the thread, just to let you know that i got everything working. Now my friend's hp is working as it should.

Hp support assistant was of no help for me. It was just showing me a sign of " no updates available".The funny thing here is that after fresh install of windows i  was able to install the same drivers ( Some i got from HP website itself and some from other sources) that i was unable to install before. Anyway thanks alot zaq for yo help.

 

Tags (1)

‎06-27-2013 02:25 PM

HP Recommended

Hello again!

Thank you for updating the thread.  I am glad to hear that the issue was resolved.  If you ever have questions in the future pay the forums a visit.  They are a great resource!

Have a great week.

---------------------------------------------------------------------------------------------------
Please click the white star under my name to give me Kudos as a way to say "Thanks!"

Click the "Accept as Solution" button if I resolve your issue.

‎04-01-2014 11:28 AM

HP Recommended
Can u tel me how to set up wifi .

‎04-01-2014 07:57 PM

HP Recommended
Can any one send me a link to download a correct w lan and bluetooth driver for hp 2000-2106 tu . Plz some one help me

‎04-06-2014 10:42 AM

HP Recommended
After digging hp websight a lot i got a wifi driver bt m nt sure about bluetooth driver . Plz some one plz give me link

‎11-19-2014 10:12 AM

HP Recommended

USB\VID_0CF3&PID_3121&REV_0001
USB\VID_0CF3&PID_3121

 

windows 8.1

 

thnx ^_^

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.