My 8570w is running Win 10 64bit ver 1607 ( i update it from win 7).
-after upgrade to win 10, everything working fine for a months. BUT
-After an update of Microsoft ( i dont remember what exactly it's name, perhap Anniversal update), my laptop cannot use webcam to make videocall in Chrome or Skype ( apps from 3rd companies) but all apps of Microsoft still working fine (CAMERA, SKYPES PREVIEW are still able to take picture, video from webcam).
-I reinstall all apps, driver but it'snot working.
Anybody can help me ?
p/s: i'm having to use messenger app in Store to make video call -_- ( which show that the webcam is still good, but chrome cannot access it)
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Thank you for your help but it seem not working. I also contacted MS agents for 3 times, gave them all infor and accessing to my Lap ( remote control ) but they still cannot find why.
We do every things : reinstall chrome, reinstall Windown ( new copy), reinstall driver but all not work. Chrome dont appear in privacy list ( perhap it's a special app that can access all feature of lap).
Some of my friends who have 8570w got the same issue. I think that it's problem with the camera driver ( which is from 2015). Perhap we need new driver to fix this problem.
I hope that HP will soon pulling out a new version of driver for us ( as Nvidia did, when i first upgrade to win 10, the text is blur - it's win 10 issue with fullHD screen- but after installed lastest driver from Nvidia it is clear now ).