I am having trouble fixing my black screen of death, I have tried updating my BIOS and tried re-inserting my ram stick. Both method didn't work, I am only able to see what's on my monitor when I connect it to my tv with an HDMI cable. Any solutions for this problem? Answers would be much appreciated.
It can guide you fix the problem. I will quote the solution:
3. If an image displays on the external monitor, there might be a graphics driver conflict with the notebook LCD display. With the external monitor connected, (.....) install the latest graphics and chipset drivers for your specific computer. If there is an updated BIOS version available, use the steps in Updating the BIOS to install it.
If you have updated the chipset and graphics drivers and BIOS, but the notebook display still remains black, the LCD might be defective. Contact HP for technical assistance or send the notebook for service.
>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks << *** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.