All the sudden certain keys began printing 3 or more letters..not allowing to get inside the system as win.8 password box does not allow in such combination.Called CS at 1866.356.4547.spoke with "chaipra" in India. Despite the fact that this computer was purchased in June 2016 (1 YEAR warranty), I was informed by Chaipra that HP warranty does not cover BIOS RESET, but HP be happy to help me for about $400.00!!. AT THAT IS SCOFFED and told her that I need an email with invoice for such charge! SHE RESPONDED THAT SHE IS UNABLE TO SEND ANYTHING OTHER THAN TAKING MY MONEY VIA PHONE! SOUNDS LIKE A SCAM....UNLESS HP IS REALLY ON IT! HP contact me asap before I go on social media and share this story with everyone else! This is simply crazy..and if that is how HP makes money...i will never purchase another HP product again!
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