HP Elitebook 8440p factory reset issue

[NEONess]

I'm trying to reset my Elitebook 8440p to factory settings.  On startup I'm pressing F10, then going to File -> Reset to default.  It asks me "Yes" or "No" I click "Yes" and nothing happens, it just takes me back to the file menu.  I click exit and save and it starts up like normal without a reset option appearing or anything.  Any help would be greatly appreciated 🙂

[Paul_Tikkanen]

Hi:

If the notebook has a working recovery partition, you need to tap the F11 key to perform a factory reset.

If that fails to work then you will need to order a set of recovery disks from HP.

In the USA/Canada call the business PC support # at 1-800-334-5144.

Have the serial number of the PC handy to give to the customer services rep.

A set of recovery disks should cost around $10 delivered via first class mail.

[NEONess]

Thank you for the reply Paul!  I'll call HP soon and try to get that disk.  I'll message this thread again when it comes in and if it works!

[Paul_Tikkanen]

You're very welcome.