Note on archived topics.
01-20-2017 07:22 PM
I'm trying to reset my Elitebook 8440p to factory settings. On startup I'm pressing F10, then going to File -> Reset to default. It asks me "Yes" or "No" I click "Yes" and nothing happens, it just takes me back to the file menu. I click exit and save and it starts up like normal without a reset option appearing or anything. Any help would be greatly appreciated 🙂
01-20-2017 08:16 PM
If the notebook has a working recovery partition, you need to tap the F11 key to perform a factory reset.
If that fails to work then you will need to order a set of recovery disks from HP.
In the USA/Canada call the business PC support # at 1-800-334-5144.
Have the serial number of the PC handy to give to the customer services rep.
A set of recovery disks should cost around $10 delivered via first class mail.