HP Envy 17 Broken Screw Fitting on Case Near Left Hinge

[kevin-t]

@SerGio84 @SusanDale

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[Mikeamondo]

@SerGio84 @SusanDale

Hello!  I've been following following this hinge issue with HP for quite a while....   if you search my user name 'mikeamondo' on here, you can read some of my posts. 

Please report back to this thread with your results after HP gets in touch with you.  There have now been 3 reports from users that HP actually fixed this issue for free, without having to fight or escalate the issue.  This is a big change from when I first starting working to let folks know about the design flaw.  It MAY be that HP has come around, and is now fixing the issue, even for folks who are out of warranty. 

PLEASE post back here, and let us know how it goes for you!

Thanks!

Mike

(one guy with a mission)

[JS_JS]

I'm in the same boat... unwilling to throw away a laptop that in every other respect is **bleep** near perfect for me. Two HDD, one of them an SSD, two graphics cards, plenty of memory and processing power, good keyboard and 17" screen... all worth nothing with a faulty hinge system?

But, there is a solution... take it into your own hands and fix it yourself? Or get someone handy with tools etc to do it for you?

See how to on my blog here-

https://hpfaultyhinge.wordpress.com/

[Mikeamondo]

@JS_JS   Thanks for posting a great blog on fixing your laptop!  It is truly insightful, and will help many fix their own problem, or at the very least, come to understand the issue.     Having said that......

I now see clearly that there are multiple hinge designs, and I don't think any are worth a dime....  My HP Envy has a different design than yours.  The hinges on my version fail on the lower half of the laptop, on the keyboard side, and the screen side is left in tact.  When you view my laptop from above, like the last of the pics on your blog, you can't see the lower have at all.  On 'my version, the two halves of the keyboard side separate or  'pop' apart as something inside fails.  Also, they claim there is no replacement hinge available for a do it yourself fix. 

Great Blog Post....  Just wanted to help clarify the fact that not all these hinge issues are the same....

Keep up the great work!

Mike

[SusanDale]

Haven't heard from anyone yet regarding getting this fixed.  Thanks for the comments. Will let you know if HP does the right thing. 

[SusanDale]

I was contacted by HP and they asked for further information.  I have sent!!!  Thanks everyone for your help.  I will let you know what happens.

[thargan]

Noone has contacted me yet

[danny-r]

@thargan

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[SusanDale]

I got a call from HP today; she said she was not responding to the forum thread here but to an email I had sent separately.  I told her the issue.  Bottom line, she said although I informed her about our complaints on this forum that only 100 posts regarding the problem was meaningless as HP sells so many computers and they are not all alike.  She had only heard of one issue ever regarding a hinge.  Also when I said I took the computer to Home Depot Geek Squad and they said the hinge was a common problem and they thought the computers should be recalled--she said--"usually people go to the Geek Squad after their warranties are finished"--so what in the world does that mean???  She then went on to say that because my laptop I am referring to was bought in another country, there is nothing they can do about it.  AND, the implication was that the hinge issue must have been brought about due to some mis activity by my son/his family, etc., and not the product.   SO, unless I hear something else, we have a worthless computer that cost $700 plus dollars and the warranty just ran out!!  THANKS, HP!!!!!!!!!!!!!!!

[SerGio84]

No news from HP. None has contacted me yet.