• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-07-2022 08:01 AM - edited ‎01-07-2022 08:02 AM

HP Recommended

Am sorry to hear that.

 

With your latest result it would appear that there is a problem in the charging circuit. An issue in the charging circuit (failing or even shorted component ) can turn off the input voltage from the power adapter.

 

That is something that would require either system board replacement or troubleshooting with a multimeter and an IR thermal imaging device to find the faulty component on the board.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎01-19-2022 11:37 AM

HP Recommended

UPDATE:

 

I've gone quiet on this because the laptop is working normally now with the new battery and original charger.  Despite it failing at first with the new battery.

 

After it failed I ran all the system diagnostics available on F2 after boot and it passed all checks (with new battery installed).

 

Since then the laptop has worked correctly off AC adapter and battery so I'm not sure if somehow running the checks has done something, I didn't update the BIOS or anything..?

 

Anyway, I may try the old battery again to see if that makes it 'fail' again, then I will be able to confirm it was indeed the battery.. until then I'll hold off accepting this as a solution.

 

Although I'm a  bit reluctant to do any more testing as it's now working and I don't want to run into problems again! 🙄

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.