-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Archived Topics
- Notebooks Archive
- Re: HP Envy X2 Touch Screen not responding when waking from ...
Create an account on the HP Community to personalize your profile and ask a question
04-21-2013 08:16 AM
I tried disableing the services like you said, but I skipped the line about Hiding all microsoft services and ended up disabling all services, which made the computer unable to boot and I had to do a system restore.
Anyway, I'll try again, this time leaving the microsoft services enabled.
04-21-2013 07:42 PM
Just an update. I disabled all non--microsoft services and then restarted. I put the computer to sleep and came back in two hours and the touchscreen wasnt responding again, so that doesnt seem to be the problem.
04-22-2013 12:03 PM
Just to chime in, this problem isn't unique to the 128gb model. I have the 64gb model and experience the same issue: ie, coming out of sleep more often than not results in the touch screen being unresponsive.
Product name: HP Envy X2 PC
Product number: C2K61UA#ABA
Bios Verion: F.08 - 03/12/2013
04-26-2013 11:07 AM - edited 04-26-2013 01:19 PM
04-26-2013 11:46 AM
The issue developed over time. I'd say that it was two to three weeks before it started happening.
A hard reset as you described is the only way to recover the system once the touchscreen stops working.
I've installed the Chipset driver and I'll let you know how it goes. Thanks for the update.
04-28-2013 09:01 AM
I had already tried updating the Synaptics drivers and it didnt fix the problem.
I noticed a few times that when i woke up the PC from sleep that Google Talk would be stuck using about 40% of the processer usage according to task manager. Usually I would just close and re-open Google talk and it would not be stuck using the processor anymore.
A couple of days ago I closed Google Talk and didn't restart the program, over the past 2 days I haven't had a single time when the touch screen was un-responsive after waking from sleep.
I didn't mention it before, but I was having a similar problem with the rotation sensor, after waking from sleep, it would intermittenetly not work and I could also see in device manager that a different I2C HID device had a code 43 error. Also since closing google talk I haven't had the rotation sensor freeze.
Like I said its only been a couple of days so it might still happen, but 2 days is the longest I can ever remember going without this problem.
mfhengst, do you have google talk installed on your laptop?
Didn't find what you were looking for? Ask the community