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‎07-03-2016 05:24 PM - edited ‎07-04-2016 05:24 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello
I have an hp g62 b31ee laptop
I can not find a suitable drive for the built in bluetooth that works for windows 10.
Can you please help me in this issue.
I tried several drives for previous versions of windows but none of them sames working with windows 10.
Thanks

1 REPLY 1

‎07-04-2016 02:59 PM

HP Recommended

Hey @Mustafa85, 

 

I would like to welcome you to the HP Support Community. If my reply resolves your issue or answer your question(s),  please let others know this reply was helpful by clicking the Accept as Solution button. I understand that your looking for the Windows 10 Bluetooth drivers for your Notebook. 

 

At this time, there are no available drivers for Windows 10 and your HP G62-b31EE Notebook PC. You can take a look at the Software and driver page. You will see that it says: 

 

Windows 10 drivers may be available through Windows Update

Click 'Learn More' below for steps on using Windows Update to determine what drivers might be available for your product. Please be aware that HP does not guarantee Windows 10 drivers will be available from Windows Update.

Learn more

 

In the meantime, have you tried in the Device Manager to update the driver that is currently installed? In the device manager try selecting find new hardware. 

 

Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating for Windows 10.

 

Here is troubleshooting when drivers are not available yet. 

 

Updated Windows 10 drivers will become available on the HP Drivers and Downloads Page for your product. They will be released as they become available to HP. 

 

If you require further assistance, I would be more than happy to continue to help you. Please re-post with the results of the troubleshooting.

 

If you would like to show you appreciation for my efforts today, please take a second to click the Thumbs Up button below.

 

I am glad that you joined in! 

Have a great day! 

EmeraldAvenger
I work on behalf of HP


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