HP G62 shuts off after 5 seconds

[lookingforhelp]

HP G62 power shuts off after 5 seconds.

Then only way around this is to press the Esc key repeatedly to get to the startup menu. Doesn't always work.

Is there a solution to this problem ?

[parvez_tech]

Hi,

It could be a Fan problem. when you turn it ON due to see any fan related errors or do you hear the fan spinning..

You can try the initial steps in the link below and see if it helps. If not you can refer the other links int he same page.

Overview of How to Troubleshoot Problems When a Computer Does Not Start Up or Boot Properly

Or,

Troubleshooting Error Messages on a Blue Screen that may Occur During Startup or Boot

 

[lookingforhelp]

I remove the battery because it failed in the start-up test.

When I turn on the laptop the fan starts, 1light in the keyboard (probably from the motherboard) flashes, the wireless light comes on, the HP logo shows up and then laptop shuts off.

When the HP logo comes on I press esc several times and it brings me to the startup menu.

Run all the diagnostics and the only 2 errors I got are : the battery and pci device check failure on start-up test.

pci device check failure on start-up test, I have no idea what it means, no errors in log except battery.

The other thing is that I have a laptop cooler in usb port. The laptop is connected to a surge protector. When I turn on the surge protector the cooler fan and light work. After I power on laptop and it shuts off after 5 seconds, the cooler also shuts off.  Looked everywhere on net but no solution. Laptop is out of warranty no help from HP.

[parvez_tech]

You said 1 light in the Caps Lock... Is that right?

PCI device failure could be related to wlan or video card or something related to the motherboard only..Different blinks indicate different failures..Check the chart in the link below and check if it matches with any of the blink codes.

Table of Sample Blink Codes

You can try loading BIOS to default once and check again...here is the link for BIOS menu options..it also has the PCI configuration menu..

Reloading the default settings in BIOS

[lookingforhelp]

The wireless doesn't blink it's just orange light.

yes it's the Caps. When I press the power button it blinks once then there is  pause (couple of seconds) then it blinks 1 more time.

Is that considered 1 blink or 2 blinks.If it's 2 than bios problem, 1 cpu problem.

I loaded the bios default setting but didn't solve the problems.

The problem is intermittent because sometimes it works other times it doesn't.

Ater it works if I shut it down and I unplug the power cord, then I plug it back in and power up the problem comes back   (shuts after 5 seconds). 

Is there a cmos battery on the motherboard like the desktops ?

[parvez_tech]

Hi,

Yes there is a CMOS battery like desktops. Unfortunately it is a single blink which usually indicates CPU. As you said it works intermittently so i would recommend to immediately backup all your data next time it turns ON.

[lookingforhelp]

I run a diagnostic program that checks memory, hard drives, motherboard and cpu and everything works fine. No problems on either cpu or motherboard. Not sure it's the cpu. The heatsink fan works well.

Removing the rct battery is more complicated but if the rct battery was dead the system date would be wrong.

I'll do a backup but still not sure what the problem is.

[parvez_tech]

Yes..sometimes it becomes difficult to determine the real cause of the problem.

Just try reseating the memory modules in the notebook. Try one memory at a time and check. Sometimes reseating hard drive also helps..

Here is a Service Guide that will show you how to remove the memory and all other parts. Removal instrcutions are under Component Removal Procedures

HP G62 Notebook PC - Maintenance and Service Guide ›

The above link is for G62 series. If instructions doesnt match with your model then you can find the right instructions specific to your notebook by going to HP Support and Drivers after entering the correct product number.

[lookingforhelp]

That's the first thing I did reseating memory and hard drive. Didn't help.

What I find weird is that when I did the start-up test I get an error on the battery.

With this code RTX2KR-00063G-XD003G-C0D603, tells me to replace battery.

The battery is charged at 100%.

Kind of wonder about these tests.

[z_k]

I am having the exact same problem. Suspected recent windows update,rolled back but no success.

My battery is at the end of life (drains in 10-15 minutes) but I would not expect this issue to be battery related when the laptop is on AC power.

Please share if you've been able to solve you issue...