-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- Re: HP HSTNN-PRO7 Remote

Create an account on the HP Community to personalize your profile and ask a question

04-08-2016 11:13 PM
Hello,
I am having notebook HP PAVILION DV4-2126TX . But i had not used the remote (HP HSTNN-PRO7 Remote) which I had received along with it.
But I don't know how to connect it with notebook to operate mediacentre features of notebook through this HP HSTNN-PRO7 Remote.
I had formatted my notebook & have installed most of the required drivers for connectivity. Could you pls guide me?
When I press HP HSTNN-PRO7 Remote ON button, it doesn't get connected. Is there any driver missing?
04-08-2016 11:17 PM
Also note that, I have already installed sp46741.exe . But still not able to connect remote with notebook. Pls guide me on priority.
04-08-2016 11:20 PM
Hi,
You need ENE CIR Receiver Driver for your machine first:
http://ftp.hp.com/pub/softpaq/sp46501-47000/sp46741.exe
this will receive commands (press buttons) from the remote control.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
04-08-2016 11:25 PM
Hi,
Have you checked it battery ?
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
04-08-2016 11:26 PM
I have already installed sp46741.exe . But still not able to connect remote with notebook. Pls guide me on priority.
04-09-2016 12:21 AM
Hi,
Please try
(a) Right click a blank space on taskbar,
(b) Open Task Manager,
(c) Click Service tab,
(d) Go to Human Interface Device Access service,
(e) Right click and enable it.
Hope this helps.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
