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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-08-2017 04:43 PM

HP Recommended
Product: Pavilion dv5
Operating System: Microsoft Windows Vista

Choosing  key F11 / recovery to factory instalation / passing Pre ININIST / Jammed on Windows SetUP Preinstall Software Installer stage / Exeption processing Message 0xc0000013 Parameters 0x75D392A0 0x00000004 0x75D392A0 0x75D392A0

 

From there in a loop, indication to Restart, to get to the same step. It is in a loop.

 

I repete the steps hoping to get out of the loop.

After all it is offered by HP , living no other way, with the purchase of the PapTop in the first place.

 

Can you help to get to Recovery to Factory Instalation ?

1 REPLY 1

‎04-08-2017 05:51 PM

HP Recommended

@YehPin

 

Hello;

Allow me to welcome you to the HP forums!


Sorry, but I don't have very good news for you ...

If the Recovery information is corrupted, and it looks like that from the errors you are getting, there is nothing we can do from here to recover the PC.

 

What you would need is HP Recovery Media but HP only stocks that for 3-5 years, and your PC being  Vista-era PC, is a lot older than that.

 

Since HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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