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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-23-2014 05:01 PM

HP Recommended
Product: HP Pavilion G6-2302AX Laptop
Operating System: Windows 8

Hi,

 

I have bought HP Pavilion G6-2302AX Laptop on feb 2013...... Suddenly, yesterday there is screen problem. There is a vertical line showing in the display with different colour in the full screen...........I am able to operate the laptop correctly but the problem is with the screen showing vertical lines...........Could you provide the solution.....me worried....will be waiting for your reply........

4 REPLIES 4

‎12-25-2014 11:32 AM - last edited on ‎02-12-2024 08:09 AM by

HP Recommended

@MajorKh ,

 

Hello and welcome to the HP support forums. From what you are describing here sounds as if you may have a screen crack that has happened.  Usually will notice a line with colors on either side of the line.

 

Before we jump to that conclusion though here are a couple of things to check here.

 

Troubleshooting problems with notebook displays (Windows 8, Windows 7)

 

Use our HP PC Hardware Diagnostic Tools to self diagnose PC issues 

 

If you are not able to resolve this screen issue with the information in the links provided.  Please post back with your full product number and I will see if there are any other options for you.

 

Thank you again for posting and have a great day

 


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


D5GR
I work on behalf of HP

‎12-26-2014 03:27 AM

HP Recommended

Hi,

  

   I have followed all the steps you have provided but screen problem remains the same...... and a pink colur is showing in the full screen....... but when i play video slowly the vertical line disappear but the pink colour still remain in the background...... i feel very uncomfortable with my eyes when i work on my laptop...... is there any other solutions.

‎12-26-2014 03:33 AM - last edited on ‎12-26-2014 11:55 AM by Retired

HP Recommended

I have provided the details of my laptop in which i am facing the screen problem.

 

 

HP Pavilion g6-2302ax Notebook PC
Serial Number:   [Personal Information Removed]
Product Number:   C9M35PA

‎12-26-2014 12:00 PM

HP Recommended

@MajorKh ,

 

Thank you for posting back. At this point you may be looking at a cable or motherboard issue related to the video card.  Your best best would be to contact Phone support for repair options.

 

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thank you again for posting and have a great day.


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


D5GR
I work on behalf of HP
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