HP Pavilion 15 Notebook PC dvd drive making noise

[ajwees41]

The DVD burner drive has stopped reading or recording to DVD or CD's also it looks and sounds like the tray is not working right it's making a scratching noise.

[Tardis40]

Hi there @ajwees41,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the CD/DVD drive. I will be glad to help you.

I normally suggest following the step fromDrive Cannot Read Discs (Windows 10, 😎. But as you are hearing scratching noises, I would start at  step  8,  Testing for Hardware Failures (Windows 10, 😎.

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 

Thanks.

[ajwees41]

I recieved the replacement dvd drive and went to try install it and the old drive drive is not sliding out after removing the screw.  It acting like it's stuck on something.  How much would it be to send in the laptop and drive to get it looked at

[Tardis40]

Hi @ajwees41,

Thanks for getting back to me.

Per page 77-78 of the Maintenance and Service Guide. Should just 1 screw to remove from case.

I hope this helps.

[ajwees41]

I removed the screw, but the drive is still stuck in the laptop it will not slide out enough to unplug the cable.

[Tardis40]

Hi @ajwees41,

Thanks for getting back to me.

If you got to Page 84-87, It will show how to disassemble the case.

Hope this helps. 

[ajwees41]

the case is stuck I can't get it off.  How much is it to send it in a get repaired a the dvd drive replaced?

[Tardis40 · Accepted solution]

Hi @ajwees41,

I do know have the cost.

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

[ajwees41]

I can not get through to support to even see about a repair since I have the dvd drive,   any help you can provide would be grateful.