HP Pavilion 15 Notebook PC not connecting to WIFI

[Hannah1994]

I bought a HP Pavilion 15 Notebook PC last October and have had various problems with the internet since then. Last year I had to keep resetting my internet settings in order to use university halls internet using an ethernet cable. Having moved into a student house this year my wifi has now become the problem. Since September it has been tempremental at best, but in the past week it has just entirely stopped working regardless of how close to the router I am. I keep being told that the password I'm entering is incorrect even though it isn't. Also, it is definitely an issue with my laptop seeing as my kindle and iPhone have no issues connecting to the wifi, neither do 7 of my other house mates on different types of laptop. However, the one housemate with the exact same laptop as me cannot access the internet either. Please help as I have uni work that is becoming increasingly difficult to do with limited internet access!!

[Malygris1]

Hi there @Hannah1994 

Welcome to the HP Support Forums!

I understand that you are having trouble with your wireless connection. I am happy to help you, but it would be best to get the full product number and OS version. Please read the following documents if you need help in finding those.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

However in the absence of those things, you can look at some of these and see if they help. Just use the ones that apply to your operating system.

Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
Troubleshooting wireless network and Internet (Windows 😎

Also, you can look at the power management for your wireless adaptor:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Forget the network: (Windows 7)
1. Press Start.
2. Type Manage wireless networks and click the application at the top of the start menu.
3. Right click on the network and click Remove network.
4. Confirm the warning by click OK.

Forget the network: (Windows 😎
1. Press Windows Key + C
2. Click Settings.
3. Click Change PC settings.
4. Click Network on the left.
5. Click Manage known networks.
6. Click the network name.
7. Click Forget.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

[steve_1]

my problem is probably common , but not mentioned.    WiFi reciever is weak.  does not see WiFi signals other computers or phones see.