HP Pavilion - Audio Service Not Running

[Tomasolorcain]

Hi I recently bought a new HP Pavilion 15 and the volume icon on the bottom right footer has an 'x' in a red circle next to it. When I hover over it, it says 'the audio service is not running'. I currently have no sound on the laptop. 

Any idea how this can be fixed please?

Thanks

[DavidPK]

Hi,

Can you post back with the full Model No. and Product No. of your Pavilion 15 series notebook - see Here for a guide on locating this information.

Regards,

DP-K

[Tomasolorcain]

Hi, hope this is what you're after.

Product number:J5B64EA#ABU
Serial number:[Moderator edited Serial Number]

Thanks

Tom

[DavidPK]

Hi Tom,

The first thing I'd suggest is to download and reinstall the Realtek HD Aurio driver on the following link.

http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69618.exe

When the reinstallation has completed, restart the notebook.

Regards,

DP-K

[Tomasolorcain]

Hi DP-K, did the re-install and restart but still the same, no change! Little x in red circle still appearing at the 'sound' icon on bottom footer.

I did a troubleshoot query on the computer itself and it said 'both windows audio and windows audio end point builder services must be running for audio to work correctly. At least one of these services isn't working'.

Any other ideas on how to crack this?

Thanks and appreciate the help?

Tom

[DavidPK]

Hi Tom,

Hold down the Windows key and press R.

Into the Run box type services.msc and hit enter.

Check that the following services are all showing as Status= Started and Start-up Type= Automatic

Audio Service   ( this may not be in the list )

Multimedia Class Scheduler

Windows Audio

Windows Audio Endpoint Builder

If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type',  select Automatic and click Apply to save the change.  Then click the Start button.

When done, restart the notebook.

Regards,

DP-K

[Tomasolorcain]

Hi DP-K, thanks for the continued advice, unfortunately still not working! 

'Audio Service' as you thought was not on the list.

Both 'Multimedia Class Scheduler and Windows Audio Endpoint Builder, are showing 'Running' on the status and 'Automatic' in 'start up type'.

'Windows Audio' is showing nothing in the 'staus' and 'automatic' in the 'start up type'. However when I follow your instructions and hit the 'start' button, it comes up with the following pop up error;

'Windows could not start the windows audio service on local computer'. Error OX800706cc - The endpoint is duplicate'

Any other thoughts on how to crack this.....???

Thanks and appreciate your time and effort in trying to resolve this.

Tom

[DavidPK]

Hi Tom,

Try the following.

Right click the Windows Audio service and select Properties.

Select the Log On tab.

Fill in the radio button next to 'This account.' and type in Local Service

Clear the password fields and then click Apply and Ok to save the change.

Regards,

DP-K

[Tomasolorcain]

Hi DP-K, went to the 'log on' tab. 'Local service' already in the radio button next to 'this account'. When I clear both pasword fields and hit apply, they get filled in automatically straight away and when I hit start, nothing. When I did this first an error message popped up, but unfortunately I failed to take note of what it said and it isn't popping up anymore.

Further troubleshooting and suggestions welcome!

Thanks

Tom

[DavidPK]

Hi Tom,

What security software is installed on your notebook?

Regards,

DP-K