-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- HP Pavilion G6 Notebook (laptop) plugged in, not charging.

Create an account on the HP Community to personalize your profile and ask a question

11-09-2012 09:13 AM
Hi,
I bought an HP Pavilion G6 notebook only a couple of months ago, and I have had this problem from the beginning. I have looked at some other forums and it seems like a lot of people have had the same problem with the laptop being plugged in, but not charging.
This problem is really frustrating, as the laptop is plugged in to the power source, and into the laptop, but half the time it isn't even registered as being plugged in. The battery gets drained. Once or twice the battery has fully run out (whilst plugged in) and then been charged to 100% next time it was turned on(???!!!!).
Please tell me if this is some kind of programming or software fault, or if it could be a hardware fault. I have run the battery checker several times and each time it has not found any problems with it. As the laptop sometimes recognises that it is in fact plugged in (but doesn't charge) I personally suspect that it is not a problem with the power adapter.
PLEASE HELP ME!
Thanks.
(Sorry for the long message)
Solved! Go to Solution.
Accepted Solutions
11-09-2012
09:44 AM
- last edited on
02-22-2017
08:00 AM
by
OscarFuentes
Hi,
You can help us help you by posting the following information.
1. The full Model No. and Product No. of the notebook - see This HP web documentif you are not sure that you how to locate the model number and\or product number.
2. The complete version and name of the operating system you are using ( ie Windows 7 64bit ).
Go into the Device Manager. (type device in the search programs and files box and click on device manager as seen in the following image)
Expand the Batteries device.
Right-click on the Microsoft ACPI-Compliant Control Method Battery and select uninstall.
Do the same thing with the Microsoft AC Adapter device.
After you have uninstalled both devices ,then you can right-click on any of the devices in the Device Manager and select and click on scan for hardware changes. When you have done that, the operating system will reinstall the drivers for both devices.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
11-09-2012
09:44 AM
- last edited on
02-22-2017
08:00 AM
by
OscarFuentes
Hi,
You can help us help you by posting the following information.
1. The full Model No. and Product No. of the notebook - see This HP web documentif you are not sure that you how to locate the model number and\or product number.
2. The complete version and name of the operating system you are using ( ie Windows 7 64bit ).
Go into the Device Manager. (type device in the search programs and files box and click on device manager as seen in the following image)
Expand the Batteries device.
Right-click on the Microsoft ACPI-Compliant Control Method Battery and select uninstall.
Do the same thing with the Microsoft AC Adapter device.
After you have uninstalled both devices ,then you can right-click on any of the devices in the Device Manager and select and click on scan for hardware changes. When you have done that, the operating system will reinstall the drivers for both devices.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
11-09-2012 10:04 AM
Hi erico,
Product number is: B9Q25EA#ABU
Couldn't find model number.
Operating system is: Windows 7 Home Premium 64 bit.
I tried what you suggested, but unfortunately it didn't work; laptop still reads "plugged in, not charging".
Any other possibilities?
Thanks 🙂
11-09-2012 12:02 PM
OK.
If you remove the battery are you able to start the notebook and boot into Windows?
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
11-09-2012 12:53 PM
OK.
Since you can boot into Windows with the power adapter then the power adapter is OK.
Leave the battery out.
With the notebook plugged into the power adapter and booted and logged into Windows go ahead and install the battery.
Does the charge led change color?
The problem you are running into is that since the battery will not charge, you are unable to use the Diagnostics to test the battery.
I recommend that you contact HP for warranty service. Let the representative that you talk to know about the problem you are having. The main battery is a warranty replaceable item. (no cost to you).
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
11-11-2012 02:53 AM
You can do that while the power adapter is plugged in and the notebook is booted into Windows.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
11-11-2012 09:29 AM - edited 11-11-2012 09:31 AM
@Isabella_X wrote:I put the battery back in and it worked- it charged fully. It is plugged in and charging now. Problem solved 🙂
Thanks for all you help!
I am glad to have been able to assist you. 🙂
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
