-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
5
1
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
- last edited on by
OscarFuentes
HP Recommended
Hi,
You can help us help you by posting the following information.
1. The full Model No. and Product No. of the notebook - see This HP web documentif you are not sure that you how to locate the model number and\or product number.
2. The complete version and name of the operating system you are using ( ie Windows 7 64bit ).
Go into the Device Manager. (type device in the search programs and files box and click on device manager as seen in the following image)
Expand the Batteries device.
Right-click on the Microsoft ACPI-Compliant Control Method Battery and select uninstall.
Do the same thing with the Microsoft AC Adapter device.
After you have uninstalled both devices ,then you can right-click on any of the devices in the Device Manager and select and click on scan for hardware changes. When you have done that, the operating system will reinstall the drivers for both devices.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
- last edited on by
OscarFuentes
HP Recommended
Hi,
You can help us help you by posting the following information.
1. The full Model No. and Product No. of the notebook - see This HP web documentif you are not sure that you how to locate the model number and\or product number.
2. The complete version and name of the operating system you are using ( ie Windows 7 64bit ).
Go into the Device Manager. (type device in the search programs and files box and click on device manager as seen in the following image)
Expand the Batteries device.
Right-click on the Microsoft ACPI-Compliant Control Method Battery and select uninstall.
Do the same thing with the Microsoft AC Adapter device.
After you have uninstalled both devices ,then you can right-click on any of the devices in the Device Manager and select and click on scan for hardware changes. When you have done that, the operating system will reinstall the drivers for both devices.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
5
1
0
HP Recommended
HP Recommended
OK.
If you remove the battery are you able to start the notebook and boot into Windows?
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
5
1
0
HP Recommended
HP Recommended
OK.
Since you can boot into Windows with the power adapter then the power adapter is OK.
Leave the battery out.
With the notebook plugged into the power adapter and booted and logged into Windows go ahead and install the battery.
Does the charge led change color?
The problem you are running into is that since the battery will not charge, you are unable to use the Diagnostics to test the battery.
I recommend that you contact HP for warranty service. Let the representative that you talk to know about the problem you are having. The main battery is a warranty replaceable item. (no cost to you).
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
5
1
0
HP Recommended
HP Recommended
Yes. Just put it back in.
You can do that while the power adapter is plugged in and the notebook is booted into Windows.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
You can do that while the power adapter is plugged in and the notebook is booted into Windows.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
5
1
0
HP Recommended
HP Recommended
@Isabella_X wrote:I put the battery back in and it worked- it charged fully. It is plugged in and charging now. Problem solved 🙂
Thanks for all you help!
I am glad to have been able to assist you. 🙂
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
