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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-28-2013 10:58 PM

HP Recommended

Hello,

 

I am facing problem with my laptop's microphone.

 

While using Skype, I am able to hear voice from the other person, but my voice cannot be heard on the other side. I also did the mic test on Skype wherein you have to speak and Skype records the voice and plays it back. In that it is conveying me the message to check your microphone because there is some problem.

 

Kindly help me out with the issue.

 

Model: HP Pavilion dv6700

Product Number: KN947UA#ABA

Windows 7 Ultimate

64 bit operating system.

 

 


Regards,

 

SAM6240

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-03-2013 12:45 PM

HP Recommended

You stated the microphone worked in the Echo test, but then mention it didn't work with the headset on.  Was this a different microphone or did it work and then stop working again?

 

Do you mean the microphone works, but you don't hear it through the headphones and that there is no audio at all through the headphones?

 

Does Skype show the headphone as the output instead of speakers?

 

If you disconnect the headset and use the built in mic of the system, does the sound work then?

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14 REPLIES 14

‎07-01-2013 02:37 AM

HP Recommended

Anybody out there who can help me out with the issue would be highly appreciated.

 

I use Skype very frequently and need to get the problem solved ASAP. 

 

URGENTLY HELP NEEDED!!!!

 

 

Regards,

 

SAM6240

‎07-01-2013 02:47 PM - last edited on ‎04-20-2016 08:31 AM by HP Administrator

HP Recommended

I understand your microphone is not working in Skype. 

 

What is the product number?

NOTE: Do NOT provide the serial number.

 

Does it work if you use Windows Sound Recorder to test the microphone as outlined towards the bottom of the following document?

 

http://support.hp.com/us-en/document/c03421813

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‎07-01-2013 11:34 PM - edited ‎07-01-2013 11:35 PM

HP Recommended

P/N: KN947UA#ABA

 

The sound recorder records my voice through the speaker and from the headset as well. The built-in speaker is responding well and it appears to me that there is some problem with Skype.

 

I tried checking the echo test on Skype with and without headset, the outcome was same; Skype tells me to check my microphone.

 

I don't know, the microphone seems to be working fine while recording sound using sound recorder, but it just does not respond while using Skype.

 

Please help me out.

 

Thanks and regards,

 

SAM6240

‎07-02-2013 09:04 AM

HP Recommended

It does appear to be isolated to Skype and not a hardware issue.

 

In Skype, go to Tools>Options>Audio Settings.  What microphone is selected?

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‎07-02-2013 12:59 PM

HP Recommended

Microphone(High Definition Audio Device) is currently selected. There is another option in the dropdown menu, Microphone(High Definition Audio Device)(2).

 

Which one to keep?

‎07-02-2013 01:08 PM

HP Recommended

What happens if you change it to the second one?  Changing it shouldn't cause the other to disappear in Skype.  Not certain why skype is detecting two of them.  

 

By chance, have you already tried uninstalling and reinstalling Skype?

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‎07-02-2013 02:12 PM

HP Recommended

Yes, I did it, but no change whatsoever.

 

What should I do now?

‎07-02-2013 02:35 PM

HP Recommended

Just to verify, was the microphone accidentally muted at any point in Skype?

 

Since uninstalling and reinstalling Skype didn't work, try the Skype FixIt listed below.  I'm not certain if it will fix it, but it is designed to help with various sound issues in Skype.  

 

http://support.microsoft.com/mats/skype/

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‎07-02-2013 10:34 PM

HP Recommended

After running the fixit, built-in microphone has started working. I tested by using the Echo sound test on Skype and it is responding quite well now. The problem now is, it does not respond while my headset is on. I am unable to hear from the headset nor my voice is going through the microphone.

 

I don't know if the setting for using the headset is different. 

 

Many thanks for the FIXIT information, atleast I am able to use Skype now.

 

Waiting for your reply.

 

 

Regards,

 

SAM6240

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