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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-07-2013 03:39 PM

HP Recommended

I am downloading the link now.  I have a 


»HP Pavilion dv7-6b56nr Entertainment Notebook PC 
Serial Number:  
Product Number:   A1T84UA 

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‎11-07-2013 03:54 PM - last edited on ‎04-20-2016 10:13 AM by HP Administrator

HP Recommended

Hi Voiceyourmind,

 

Thank you for the information. If you follow this document it will help assist you in a recovery of original software and drivers that came with your system. Click on Reinstall the original webcam program that came with your computer.

 

http://support.hp.com/us-en/document/c02452221

 

Let me know how it goes. I will be back in the morning.

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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‎11-07-2013 11:29 PM

HP Recommended

Error product definition lost (I got this via the sys recovery) hp recovery tool.  The other link you gave me made my system act up and so I did a systme recovery.  It seems like this is a common problem.  There must be a fix?  Please let me know your thoughts

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‎11-08-2013 07:35 AM

HP Recommended

Hey Voiceyourmind,

 

Do you have restore disks for the computer?

 

You need to reinstall you operating system. Nothing seems to be responding. It seems windows has been corrupted.

Here is a link to do a fresh install.

 

http://windows.microsoft.com/en-us/windows7/installing-and-reinstalling-windows-7

 

Your HP drivers a located here for your computer.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5189...

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎11-09-2013 11:21 PM

HP Recommended

ok, thank you but what about all the programs I have installed? Can I copy them?

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‎11-11-2013 07:44 AM - last edited on ‎04-20-2016 10:17 AM by HP Administrator

HP Recommended

Hi Voiceyourmind,

 

Yes, as they came installed on your computer to start with. So all you are doing is reinstalling them. After you have the computer working to your satisfaction you should really creating recovery discs. If you follow this document it will show you how.

 

http://support.hp.com/us-en/document/bph07143

 

Let me know.

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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‎11-11-2013 08:48 AM

HP Recommended

Thanks I will watch the video or follow the link, but the question is about programs I purchased and have put on my pc.

 

Some of the prgram I  can't re-install.   Would PC Mover work I move it to one pc then back.

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‎11-11-2013 11:02 AM

HP Recommended

Hi Voiceyourmind,

 

If you purchased the programs and they are compatible with your computer, you should be able to load them and then update them. 

 

As far as the PC Mover they would be best suited to answer the questions about their product. If you follow the link to the site.

 

http://www.laplink.com/index.php/individuals/pcmover-for-windows-8/feature-overview

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


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‎11-11-2013 11:11 AM

HP Recommended
will this thread be here for few months?
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‎11-11-2013 11:16 AM

HP Recommended

Hi Voiceyourmind,

 

Yes for sure.We keep them open to assist others with similar issues.

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


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