HP Pavillion x 2 system reset and keyboard problems

[cloudybay1]

My son's HP Pavillion x2. Needs resetting to factory settings and all files and apps can be removed. The keyboard no longer works/is recognised. I have tried the quick reset of holding the power button for 15 seconds and doesn't change anything. I have now gone in to settings; update and security; recovery; reset this pc; remove everything......then I get "There was a problem resetting your PC, No changes were made". Where do I go from here. Help would be appreciated the laptop is only a year old and running on windows 10

[LetsTECH]

Go to 

1) this PC

2) Right Click

3) Device manager and check if any drivers are missing.

if not take it to HP authorize center to troubleshoot if any hardware device is fail!!