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‎04-17-2021 05:19 PM

HP Recommended

Hi,

 

I have followed the steps you instructed me to do, and I still have not exited the recovery page and cannot reach the default Home Screen, please help

‎04-17-2021 05:24 PM

HP Recommended

Hi:

 

Unfortunately, I don't have any other suggestions for you to try. 

‎04-17-2021 09:23 PM

HP Recommended

Hi

 

Thank you for your message. What I’m going to do is, as it is very late here in the UK, tomorrow, I will send several screenshots showing me what the steps take me to, maybe I’m doing something wrong.

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