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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-21-2017 10:44 AM

HP Recommended
Product: HP Pavilion x360
Operating System: Microsoft Windows 8.1 (64-bit)

Hello, i just moved my recovery partition to pendrive, and tried reinstalling windows 8.1 . It boots fine and loads recovery manager, but reinstalling options are disabled (are highlited in gray instead of blue) and can't be clicked. Really don't know what could cause the problem.

9 REPLIES 9

‎02-21-2017 11:55 AM

HP Recommended
Hi,


How did you move recovery partition to pendrive?

Did you try tapping f11 key as you power on laptop to enter Recovery console, thereby don't factory reset?


Regards

Visruth
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‎02-22-2017 08:07 AM

HP Recommended

Yes, tried it but still nothing, reinstalling functions are still disabled

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‎02-22-2017 08:16 AM

HP Recommended

OK so what is your reply to my question.

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‎02-22-2017 08:43 AM

HP Recommended

sorry forgot about the first one, i used RecoveryDrive.exe to get it on pendrive. And as to the key, first i used F9 to change boot, then tried F11 for straight recovery mode but the result was the same - disabled options

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‎02-22-2017 08:56 AM

HP Recommended

I don't know how is that done.

But from this document here, which method you followed:
http://support.hp.com/in-en/document/c03481733

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‎02-22-2017 09:03 AM

HP Recommended
It's not there so cant really point it
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‎02-22-2017 09:12 AM

HP Recommended

Then that means recovery partition is corrupted or the recovery pendrive is not properly burned.

You may have to order new HP recovery USB specific to your model.

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‎02-22-2017 09:14 AM

HP Recommended
So i can just ask for new recovery partition at HP store?
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‎02-22-2017 09:15 AM

HP Recommended

Order them from HP: http://support.hp.com/in-en/document/bph07143

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