HP Simple pass - Not detecting fingerprint reader

[SM1251]

That link has a few useless apps!

[HP_Fan_Boy]

the solution you provided is not working.

i searched every where and found this working solution to fix finger print reader

http://getintopc.com/tutorials/how-to-fix-fingerprint-reader-on-hp-probook/

[FMEJEMBI]

How do i connect my hp simplepass with fingerprint reader.

[bluebacker35]

I was having this problem. Windows 8, HP ENVY purchased in June. After restarts or shut downs, finger scanner and a USB port weren't booting up.

I went into device settings, and no biometric devices were detected. I did notice a chipset that was showing issues. (yellow triangle with asterics.) I tried updating drivers, no luck. These drivers were updated with last automatic update. So I rolled back the drivers, problem solved. The finger scanner started right up, but I havent tried that USB port yet.

UPDATE: I've confirmed that the usb port that was not turning on was related to that same chipset driver. Apparently on the envy, the finger scanner is on the same chipset as the right side USB on the right side of the computer. (the one which isn't an SS port.)

Anyway, the driver rollback fixed that issue as well.

[Thehelpfulman12]

Hello, I have had a similar problem on my Dv6. I found that web the biometrics was not found on the device manager one of the USB ports was not working. However, when you go into device managar you should see a yellow exclamation mark on the side of one of the port driver. If you click on that USB port driver, disable it and then re enable it, you should be back up and running. It worked for me. Hope this helps

[SM1251]

I am running Windows 8 on my DV6-3240US. I didn't have any yellow warning markers. However, thanks for your input.

[seawolf67]

Nice try, but Norton won't let it pass muster.  Says it has spyware imbedded.

[verito123]

does this work with windows 8? 😧

[Chrizzy2013]

Hello verito123,

There are some steps you can follow for windows 8, please click here for more information. 

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Please mark a reply “Accept as Solution” if it solved your issue so others can find it.
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[juno14]

It will not accept my fingerprint logging into my desktop.  And my windows log in in simplepass states "does not match".  How do I check my "Set Up Window Login" to see what the password is, and do I have to rescan my finger.

Thanks