HP Stream 14 Laptop Difficulties

[macyb-11]

As soon as I got my HP Stream 14 laptop yesterday (Christms) I noticed that the wifi kept disconnecting. I attempted to fix this, but failed. The connection is unpredicatable, sometimes lasting for twenty minutes and sometimes just for a couple seconds. On top of that, when I go on a video simulate (Netflix, Youtube, etc) the screen becomes green, but I can hear perfectly fine. Netflix said to "update" but when I search for updates Windows Update won't operate.

Please Help,

Macy

[Malygris1]

Hi @macyb-11 

Welcome to the HP Support Forums!

I understand that you are getting a green screen on some videos from online sites. Does this also apply to stand alone videos?

Have you tried it with a different browser?

Here is a fix you can try for Internet Explorer:

How To Fix Green Screen Video Playback in YouTube in Windows 8.1 -social.technet.microsoft.com 

If that does not help then please post the full product number for your notebook. See the following, if you need help in finding that.
How Do I Find My Model Number or Product Number?

As to the wireless connectivity, do you have similar problems with other devices on that network?

Have you tried to connect from different locations at home? It is always possible that there could be localized radio blind spots or interference.

Are there any error indicators on your notebook?

Troubleshooting wireless network and Internet (Windows 😎

Also, you can look at the power management for your wireless adapter:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Forget the network: (Windows 😎
1. Press Windows Key + C
2. Click Settings.
3. Click Change PC settings.
4. Click Network on the left.
5. Click Manage known networks.
6. Click the network name.
7. Click Forget.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

[schulbert]

I had the same issues with my Stream 14.  I tried updating the the drivers and bios but the problems persisted.  However, after a complete windows reinstall it is fine.  A complete reinstall is actually really easy.  Just tap the windows button and then type "remove everything".  You will see an option to "remove everything and re-install windows".  Didn't take too long - and the probems appear to be resolved.  

[misu21]

I had problems with my HP stream 14 too and I found out that it was my date/time that was messed up.