10-30-2018 08:00 PM
I'm not sure how the POP/Admin password got set, but the recovery/hash reads System Disabled: i 55500662 Can an expert please generate this hash into a master password for me? Thank You so much! The notebook is a HP Stream model HP-14-cb112wm. Thanks again!
Solved! Go to Solution.
10-30-2018 08:25 PM
I think it took that password, but now its saying the selected boot device failed press <enter> to continue. Upon pressing enter it appears to go into a bootloop. Do you know how to stop this bootloop and get to the bios/uefi settings so I can reset the password and boot device options? This makes no sense right now at all!!
10-30-2018 08:36 PM
Mark my post as "SOLUTION"
Power-on and start tapping the "esc" key.
Run the Diags/Tests on your Hard Drive.
Start a new post here with the result of the Tests.
10-31-2018 12:47 AM
I definitely appreciate your quick solution. I was able to install Ubuntu 18.04 and now have a working laptop. I'm not sure what happened but it seemed like somehow the Secure Erase option had been used and someone had set the Admin/Power On Password. Guess I just got pranked or there is a serious bug in the UEFI firmware one! Eitherway I appreciate your help as it led me to resolving the issue!
06-21-2019 07:39 AM
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
I work on behalf of HP