I have the HP System Recovery USB drive and am attempting to run it on my laptop. I followed the directions and made it through the following:
-Turn off computer
-Put in USB
-Restart computer and press ESC repeatedly
-Press F9 to select the boot option
Then when I get to the next window I'm supposed to use the down arrow to select the UEFI DVD/USB source, but that's not an option. I only have the option for CD/DVD. And when I select the CD/DVD option, nothing happens. The Files on the USB are accessible, I can view them. But I don't know how to run the recovery process. The directions say I'm supposed to have a pop up window that guides me through the steps.
It is a factory manufactured USB. It came with instructions that tell me to select the CD/DVD option, and a page of FAQs that tells me to select the UEFI DVD/USB option. But this UEFI DVD/USB option is not given by my computer when I run through the boot menu.